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Help

Help

To facilitate your order process, we have put together a set of questions that are most commonly asked by customers. The information is found in the section called Questions and Answers. You can also find information on how to order flowers on the webpage in the section called Buyer’s Guide. We guide you, step by step, through the buying process; from selecting your flowers and gifts, to payment.

Can I use my gift cards abroad?
We have gift cards in two different currencies; Euros and Krona. The Euro gift cards can be used in Germany, Austria, France, Belgium and The Netherlands. Contact Customer service if you are interested in buying gift cards. The gift cards that are in Krona are accepted in our member shops in Sweden, Norway and Denmark. A gift card worth 100 Swedish Krona, is equivalent to the same amount in the local currencies of Denmark and Norway.

What are the differences between the bouquet sizes and price groups?
There are 3 different price categories for our bouquets; mini, medium and max. Size vary with price, and includes more or less flowers. Each size has an image representing it. Exact number of flowers can vary, depending on season and market price, but we guarantee that colour, shape and value are always our priority.

Can you delivery flowers on Sundays and holidays?
We cannot guarantee delivery on Sundays and holidays. In most large cities we have a few shops that are open for delivery on Sundays. For specific holidays and occasions like Mother’s Day, most shops are open for delivery.

I cannot login to my personal account.
Check that you filled in the right information. Username is your e-mail address, and the password is your personal. If you are using an old email address that is no longer in use, please contact Customer service to have your username changed for you.

Where can I use my gift cards?
All our member shops accept our gift cards. Go to Search Florist in the Euroflorist menu in the top right, and fill in the name of the city you wish to use your gift cards. Click on the Search button, and a list of available shops will appear. If you click on Show more information, you can see the address and opening hours for a specific shop as well. If your delivery city is missing, please contact Customer service for help.


Buyer’s Guide
Do you already have an account? Log in before you place your order. From there, you have easy access to your address book. If you want to become a member, please register.

Step 1 – Product
Choose size on the product you have selected. Here you can also choose if you want any accessories like vase or flower nutrition to be added to your product. Click on ‘buy now’ to place the order in your basket.

Step 2 – Cart
The first thing you do is filling in the recipient for your product. Here, you also add gifts or accessories to your product. Click on the respective icons to do so. Remember that you must complete the recipient’s details before continuing to the next step. When the recipient window appears you fill in all fields that have an asterisk (*) next to it. Click on add recipient after finishing. In the accessories and gifts window, you tick the box belonging to the gift you would like to add to your order. Click on Add to basket to continue. Of course, it is possible to choose more than one gift or accessory if you wish. Our gift collection varies depending on delivering city. If you would like to place another order before continuing to payment, click on continue shopping and start over. You can also choose to copy the order and edit the details. If you have many orders to the same address this is the fastest way. Click on ‘Pay now’ to continue.

Step 3 – Billing
Here you choose payment option by ticking the box with your preferred payment option. Fill in the details that are asked for. If you have received a discount code in our newsletter, you can use it here. Please read through our Terms of Purchase and accept them at the bottom of the page. Click on ‘Pay’ to continue. Depending on what payment option you choose, you will either be redirected to our secure payment page or sent directly to our order confirmation page. Your order confirmation will also be sent to your e-mail address. Here you can also click to print out a receipt as a confirmation of your purchase.

Your flowers are on the way!
Remember! To make your order process even more convenient and easy to complete next time you visit us, register an account. Read about the benefits here.

Kundservice