FAQ - Questions & Answers

It may happen that a florist does not have a certain type of flower in stock. In this case, the florist will make product adjustments based on fresh cut flowers. Major adjustments are only made after prior consultation with the customer. The value of the bouquet remains the same in all cases.

Most bouquets are available in three different price categories: standard, medium and large. The size of the bouquet depends on the price, it contains more or less flowers. The exact number of flowers can vary and depends on the season and the daily prices.

Please note that the products shown in the webshop are examples. The bouquets delivered may differ in appearance and number of flowers from the webshop products shown, depending on the season and region. If a particular flower is not in stock, it will be replaced by a similar flower in shape and colour.

The florists always deliver the bouquets as similar as possible and according to the value of the goods. As floristry is a craft in which each florist partly incorporates his or her own creativity, each bouquet is unique.

With DHL deliveries, you will receive a tracking code by email as soon as your order is processed. You can then use this code to track where the flower package is currently located. Attention: the e-mail may also be in your spam order.

Note: Due to a temporary strike at DHL, your order may not be delivered by DHL but by DPD or Hermes. In your confirmation email you will see which delivery service will deliver your order and how you can track your order.

Are you not the recipient and the package was forwarded to a parcel store? Then please let the recipient know where it can be picked up.

For florist delivery, after the florist confirms your order in their system, you will receive an SMS on the local cell phone number you provided in your personal information. We will use your local cell phone number only to send you a delivery confirmation.

If you have ordered flowers by post via our partner DHL, a tracking code of the flower package will be sent to you as soon as the order has been processed.
Track the status with your code on the DHL website.

Please note that in rare cases delivery can vary from 1-2 business days from the desired delivery date.

Du kannst unseren kompetenten Kundenservice auf den folgenden Wegen erreichen:

Email: info@euroflorist.de

Live-Chat: Click on the Live Chat button (bottom right) and start a quick conversation!

Telefon: From Germany 0 800 508 4501 // From abroad +49 4087407020

For florist deliveries: the florist will place the flowers in front of the door or leave them with a neighbour. You can also place your wishes in this regard in the "Comments for the florist" field.

For DHL deliveries: Enter your tracking code on the DHL website. You can then either determine a preferred location, where the courier will leave the flowers or have the delivery deposited with a neighbour. You can also choose a different delivery day.

All our member shops accept our gift cards. Go to our Florist Search and fill in the name of the city you wish to use your gift cards. Click on the Search button, and a list of available shops will appear. If you click on Show more information, you can see the address and opening hours for a specific shop as well. If your delivery city is missing, please contact Customer service for help.

The Euro gift cards can be used in Germany, Austria, France, Belgium and The Netherlands. Contact Customer service if you are interested in buying gift cards.

Do you already have an account? Log in before you place your order. From there, you have easy access to your address book. If you want to become a member, please register.

Step 1 – Product
Choose size on the product you have selected. Here you can also choose if you want any accessories like a vase or flower nutrition to be added to your product. Click on ‘buy now’ to place the order in your basket.

Step 2 – Cart
The first thing you do is filling in the recipient for your product. Here, you also add gifts or accessories to your product. Click on the respective icons to do so. Remember that you must complete the recipient’s details before continuing to the next step. When the recipient window appears you fill in all fields that have an asterisk (*) next to it. Click on add recipient after finishing. In the accessories and gifts window, you tick the box belonging to the gift you would like to add to your order. Click on Add to basket to continue. Of course, it is possible to choose more than one gift or accessory if you wish. Our gift collection varies depending on delivering city. If you would like to place another order before continuing to payment, click on continue shopping and start over. You can also choose to copy the order and edit the details. If you have many orders to the same address this is the fastest way. Click on ‘Pay now’ to continue.

Step 3 – Billing
Here you choose a payment option by ticking the box with your preferred choice. Fill in the details that are asked for. If you have received a discount code in our newsletter, you can use it here. Please read through our Terms of Purchase and accept them at the bottom of the page. Click on ‘Pay’ to continue. Depending on what payment option you choose, you will either be redirected to our secure payment page or sent directly to our order confirmation page. Your order confirmation will also be sent to your e-mail address. Here you can also click to print out a receipt as a confirmation of your purchase.

Your flowers are on the way! For your information: Our local florists will deliver your bouquet as fast as possible but latest until 8 pm!

Remember! To make your order process even more convenient and easy to complete next time you visit us, register an account.