Do I get a confirmation when the bouquet has been delivered?
With DHL deliveries, you will receive a tracking code by email as soon as your order is processed. You can then use this code to track where the flower package is currently located.With florist deliveries you will receive an SMS on the mobile phone number that you provide with your personal information. We only use your mobile phone number to send you a delivery confirmation.
Will my flowers be delivered by DHL or florist?
DHL delivery: The product number of the bouquet consists of a 4-digit code
Florist delivery: the product number begins with BOU (for bouquet) or ARR (for flower arrangements)
The product number can be found under the picture of the bouquet.
All funeral floristry products are processed by a florist.
The recipient is not at home on the day of delivery. What can I do?
For florist deliveries: the florist will place the flowers in front of the door or leave them with a neighbour. You can also place your wishes in this regard in the "Comments for the florist" field.
For DHL deliveries: Enter your tracking code on the DHL website. You can then either determine a preferred location, where the courier will leave the flowers or have the delivery deposited with a neighbour. You can also choose a different delivery day.
How do the bouquets differ in the different price categories?
Most bouquets are available in three different price categories: standard, medium and large. The size of the bouquet depends on the price, it contains more or less flowers. The exact number of flowers can vary and depends on the season and the daily prices. But we guarantee that the colour, shape and value of the delivered bouquet are always our top priority.
Can the customer make product adjustments?
This is not a problem with florist products. Requests can be left in the "Comments for the Florist" field during the ordering process. Our florists do their best to get as close as possible to your wishes.