Here you can find some frequently asked questions (FAQ) about our order process.
All questions about our bouquets can be found here.
It may happen that a florist does not have a certain type of flower in stock. In this case, the florist will make product adjustments based on fresh cut flowers. Major adjustments are only made after prior consultation with the customer. The value of the bouquet remains the same in all cases.
Most bouquets are available in three different price categories: standard, medium and large. The size of the bouquet depends on the price, it contains more or less flowers. The exact number of flowers can vary and depends on the season and the daily prices.
Please note that the products shown in the webshop are examples. The bouquets delivered may differ in appearance and number of flowers from the webshop products shown, depending on the season and region. If a particular flower is not in stock, it will be replaced by a similar flower in shape and colour.
The florists always deliver the bouquets as similar as possible and according to the value of the goods. As floristry is a craft in which each florist partly incorporates his or her own creativity, each bouquet is unique.
All questions about our bouquets delivered via DHL & delivered by our local florists can be found here.
With DHL deliveries, you will receive a tracking code by email as soon as your order is processed. You can then use this code to track where the flower package is currently located. Attention: the e-mail may also be in your spam order.
Note: Due to a temporary strike at DHL, your order may not be delivered by DHL but by DPD or Hermes. In your confirmation email you will see which delivery service will deliver your order and how you can track your order.
Are you not the recipient and the package was forwarded to a parcel store? Then please let the recipient know where it can be picked up.
For florist delivery, after the florist confirms your order in their system, you will receive an SMS on the local cell phone number you provided in your personal information. We will use your local cell phone number only to send you a delivery confirmation.
If you have ordered flowers by post via our partner DHL, a tracking code of the flower package will be sent to you as soon as the order has been processed.
Track the status with your code on the DHL website.
Please note that in rare cases delivery can vary from 1-2 business days from the desired delivery date.
Everything about your flower order at Euroflorist!
Do you have a voucher and don't know how or where to redeem it? Here is everything you need to know about vouchers!
Follow these three steps & order your flowers in 5 clicks!
Step 1 – Product
Choose size on the product you have selected. Here you can also choose if you want any accessories like a vase or flower nutrition to be added to your product. Click on ‘buy now’ to place the order in your basket.
Step 3 – Billing
Here you choose a payment option by ticking the box with your preferred choice. Fill in the details that are asked for. If you have received a discount code in our newsletter, you can use it here. Please read through our Terms of Purchase and accept them at the bottom of the page. Click on ‘Pay’ to continue. Depending on what payment option you choose, you will either be redirected to our secure payment page or sent directly to our order confirmation page. Your order confirmation will also be sent to your e-mail address. Here you can also click to print out a receipt as a confirmation of your purchase.
Your flowers are on the way! For your information: Our local florists will deliver your bouquet as fast as possible but latest until 8 pm!
Remember! To make your order process even more convenient and easy to complete next time you visit us, register an account.