Contact us

Contact & Opening Hours

Good to have you here!

With more than 35 years of experience in the flower delivery service, we are proud to be active in a field where we are able to deliver not only your flowers but also your emotions. Do you have any questions about your order, payment, our range or any other concern? If you couldn't find the answers in our FAQ section, please contact us personally. Our customer service is there for you! 

IMPORTANT: When contacting our customer service, please have your order number (you can find your order number in your order confirmation, example: DE12367)


Euroflorist Deutschland GmbH

Sachsenstraße 6

20097 Hamburg




How can you contact our customer service?

You can reach our customer service by email at If you send us an e-mail, it may take a while before we get back to you, depending on your query. In the meantime, take a look at our FAQ section you may already find the right answer there. We will also be happy to take your call from Germany on 0 800 508 4501. You can also reach us via the live chat function. 

For all calls from abroad please use +49 4087407020

You will find the live chat at the bottom right of our website. Simply click on the red speech buble, select "online chat" by entering your name, e-mail address and order number (if available) and ask your question. 


  • Monday to Friday 9 pm am to 5 pm 
  • Saturday 8 am to 1 pm
  • Our customer service is closed on Sundays and public holidays