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Terms of Purchase

Terms of Purchase

Our Products
Flowers

All bouquets, arrangements and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and colour. Our florists always aim to create a bouquet as similar as possible to the original product. In addition, please note that during floral peak days such as Valentine's Day prices for specific type of flowers such as roses can be higher. In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh, and therefore may include flowers that are still not in full bloom. This is not something negative, but makes sure that your floral gift can be enjoyed for as long as possible, All prices are given under each product and size respectively. Furthermore, the products shown in the web shop are example bouquets. The delivered bouquets can differ in appearance and in the number of flowers, depending on the season and region. 
For the delivery we  charge a fee of Euro 4.16. When ordering to another country the delivery fee varies from country to country, please see listed price after choosing country. All prices shown exclude VAT.

Add-ons
Pictures of add-ons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.

Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place. Our discount codes and vouchers can be used in our web shop, in the order process before you complete the payment.  Note that discounts are usually valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.

Privacy Policy
Euroflorist Europe B.V. handles all customer information as confidential. The customers contact details must be correctly completed as we might need to come into contact with the customer. Euroflorist Europe B.V. does not provide customer information to third parties without the customer’s explicit consent. For more information read our Privacy Policy.

Delivery times and Guarantees
General

The time of delivery may vary due to different agreements with delivery companies and florists, especially around holidays like Christmas and New Year. Delivery of your flowers usually takes place between 8:00 am and 8:00 pm on weekdays and 8:00 am to 4:00 pm on Saturdays. Euroflorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.

Deliveries to hotels, hospitals, government agencies / offices, medical offices, etc.
If the delivery of our products is to hotels, hospitals, government agencies / offices, medical offices - facilities with a reception – then Euroflorist considers the order as executed and completed in the moment of the hand-over to the receptionist at the front desk.

Same Day Delivery
For orders placed before 3:00 pm Monday-Friday and 11:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. Euroflorist cannot guarantee deliveries on Sundays and public holidays.

Sundays and Public Holidays
We do not guarantee delivery on Sundays, like Christmas and New Year, and public holidays. All orders for those dates will be delivered on closest business day before or after requested date. Office is also closed Sundays and holidays, and all emails will be answered closest business day after.

Delivery by DHL
When ordering certain bouquets that are placed Monday-Friday before 15:00 pm, the delivery generally takes place the following 1-2 days, orders from Saturday before 11:00 am will be delivered on Monday and orders from Sunday will be delivered on Tuesday. Euroflorist cannot guarantee the delivery on Sundays, holidays like Christmas and New Year or public holidays. Delivery is going to take place on the next possible day. Our delivery partner DHL will show up at the recipient's address once between 8:00 am – 18:00 pm on day of delivery. Unfortunately it is not possible to restrict the delivery time. In the absence of the recipient DHL will notify the recipient by card. The package can be picked up the next day at the given address marked on the notification card. Unforeseen delivery obstacles, which are beyond the control of Euroflorist, like strikes, entitle Euroflorist to extend the delivery period accordingly. Anonymous deliveries of products shipped with our partners DHL are unfortunately not possible. The customer will always be visibly named on the box itself.

Delivery security
The customer takes full responsibility for ensuring that the recipient information is complete and correct. For any delays in delivery due to lack of information, or if the recipient is rejecting the delivery, or if the flowers cannot be delivered and returned, there is no compensation. If the florist flower delivery will not be executed as requested, the customer has the right to cancel the order if the recipient's details were correct and the recipient was present.

We ask for a minimum of 24 hours notice to make any changes to your order. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.

At busy periods, such as Christmas, Valentine's Day and Mother's Day, the minimum time required is extended to 72 hours. Due to the volume of orders being processed, deliveries may be prepared and organized in good time and so some changes may not be possible.

Delivery options
Our flowers are personally delivered and presented by florists or their delivery service or depending on the chosen product delivered by DHL.

Funeral orders
Funeral Sprays and wreaths are large products, and also require a large quantity of flowers. This type of product order should be place 3 days in advance to guarantee delivery. For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).

International orders
Flower orders to other countries are delivered by a local representative in that country. We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.

Liabilities and Delivery Conditions
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer or if the recipient refuses the flowers, the order will not be refunded.

When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbour. However, in his own discretion and depending on the weather conditions the florist may decide not to leave the flowers at the door, if they fear the flowers will be affected in a negative way. Euroflorist Europe B.V. will not be held responsible if the flowers are stolen.
The florist may contact the recipient to arrange delivery, in cases where delivery information is missing.
During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. In those extreme cases our 100 % satisfaction guarantee is not applicable.
The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one.

Right of withdrawal for consumers
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a transaction for purposes which can be mainly attributed to either their commercial or independent professional activity.

Withdrawal
You have the right to withdraw within fourteen days without giving a reason from this contract.

The withdrawal period is fourteen days from the date you or a representative of yours, other than the carrier, has taken possession of the goods. To exercise your right you have to contact us ( Euroflorist Europe BV , De Entree 143-145 , 1101 HE Amsterdam, The Netherlands , Tel .: +49 (0) 4522 5084 50, Fax: +49 (0) 4522 5084 99, email: kundenservice@euroflorist.de ) by means of a clear statement (e.g. a letter consigned by post, fax or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient that you send notification of the right of withdrawal before the withdrawal period.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us as the cheapest standard), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days. You are responsible for the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a necessary check to ascertain the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right does not apply to contracts for the supply of goods that can expire quickly or whose expiration date has passed quickly.

Example “Withdrawal”-template
(In case you would like to withdraw from the contract, please fill in the required information below and send back.)
- To Euroflorist Europe B.V.:
- Herewith I (your name) would like to withdraw from the contract of buying the following products (product number)/services (service description)
- Ordered (order date)/received (reception date)
- Name of person who placed the order
- Address of person who placed the order
- Signature of the person who ordered (only when sending in on paper via post)
- Date

Payment and Security
You have several payment options like credit card, PayPal, invoice and SOFORT banking to choose from when you make an order with Euroflorist Europe B.V.. All credit card payments with Euroflorist Europe B.V. are handled by an accredited and secure e-commerce company, and security of payment via our website is of the highest order. You have several payment options (credit card, PayPal, invoice and SOFORT banking) to choose from and security of payment via our website is of the highest order. To be approved for payment by invoice, we will run a credit check when you make your first purchase. This will be done by the company Klarna AB. The invoice address has to be in Germany. The payment terms for invoices are 15 days.

If your order is cancelled due to delayed delivery, the paid amount will be re-paid within 30 days of specified delivery date.
Note: You must be 18 years or older to make a purchase with Euroflorist Europe B.V..

Order confirmation
After a purchase have been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.

Fraudulent orders
All acts of deception and fraudulent orders will be reported to and handled by the local police.

Download and Distribution of Content
Downloading content from Euroflorist Europe B.V. websites is at your own risk.
Our content, including images are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.

Refund policy
Refunds may occasionally be given at the discretion of the management.

IF PRODUCTS ARE DAMAGED OR FAULTY
Because of the perishable nature of many products you are advised to make any complaint within 1 working day of the delivery date of your products.

We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page.

Our customer service team will do their best to assess your complaint and in case of a confirmed complaint reason will either revise the price you have paid or replace your initial order. In case you ordered a florist delivery you can return the faulty product to the florist shop that delivered it. The local florist will then check the product and decide if it will be replaced free of charge. In case you had a box delivery we can offer you a free of cost product replacement or a credit voucher.

Return policy and complaints
If you are returning a product or you have a complaint please contact the Customer Services team via our contact page or by post at Euroflorist Deutschland GmbH, Rodomstorstrasse 23 A, 24306 Plön, Germany. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.

Where products are being returned to us we advise you to return products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us. If you do not use the returns reference number on all correspondence it may delay our response to you.

Complaints
Please contact the delivery store (see information on wrapping paper) as soon as possible concerning your complaint. If you meet any further trouble, contact Euroflorist.

VAT and Taxation Rules
Euroflorist Europe B.V. is part of Euroflorist Group, and the company is situated in the Netherlands. All flower orders made through Euroflorist Europe B.V. are delivered by a local florist in the country you made your order. When the delivery is taking place outside the Netherlands no Dutch VAT is applied in accordance with Dutch tax regulations. Local VAT is included in the product value delivered by the florist and paid by Euroflorist Europe B.V..
Euroflorist Europe B.V. strictly follows the rules set up by each local tax authority, and the laws governed by the European Union for international corporations.

Please note that we also have a web site designed for and focusing on our corporate customers.
Click here if you are a corporate customer and you want to be redirected to the Terms & Conditions of the Euroflorist Corporate website in your country.

Online dispute resolution of European Union
The EU commission  provides under the following link a platform dedicated to helping consumers and traders resolve their disputes out-of-court: http://ec.europa.eu/consumers/odr.